Return Policy

Effective Date: September 25, 2023

General Information

At EastBay Solutions, we stand behind the quality of our products and services. Our return policy is designed to ensure your complete satisfaction with our IT solutions and software packages.

We offer a 30-day return period for most products and services purchased from EastBay Solutions. This policy applies to both digital products and physical IT equipment purchased through our Charlotte, NC location.

Please review the specific eligibility criteria and process details below to understand how to initiate a return.

Eligibility Criteria

To be eligible for a return, your purchase must meet the following conditions:

  • Products must be returned within 30 days of the original purchase date
  • Items must be in their original condition with all packaging and documentation
  • Software licenses must not have been activated or used beyond the trial period
  • Hardware must show no signs of physical damage or unauthorized modifications
  • Proof of purchase (invoice or receipt) must be provided
  • Custom-developed solutions may have different return terms based on the service agreement

Return Process

Follow these steps to initiate a return:

1

Contact Our Support Team

Email us at info@eastbaysolut.com or call +1 (252) 349-2307 to request a return authorization.

2

Receive Return Authorization

Our team will review your request and provide a Return Authorization (RA) number within 1-2 business days.

3

Package Your Items

Carefully package all items with original packaging, accessories, and documentation. Include your RA number.

4

Ship to Our Location

Send the package to our Charlotte facility at 4920 Hawk Shadow Lane, Charlotte, NC 28277.

5

Inspection and Processing

Once received, we will inspect the items and process your return within 5-7 business days.

Refund Timeline

After your return is received and approved, you can expect the following timeline:

Return Received

Days 0-2

We receive and log your return shipment

Inspection Complete

Days 3-7

Quality check and eligibility verification

Refund Initiated

Days 8-10

Refund processed to original payment method

Refund Posted

Days 10-15

Funds appear in your account

Contact Information

Need Help with Your Return?

Phone Support

+1 (252) 349-2307