Privacy & Confidentiality Policy

Last Updated: September 25, 2023

EastBay Solutions collects various types of information to provide and improve our IT services. We are committed to transparency about the data we collect and how it is used.

Personal Data

Information that identifies you as an individual, including:

  • Full name and contact information (email, phone number, address)
  • Company name and job title for business clients
  • Billing and payment information
  • Account credentials and authentication data

Technical Data

Automatically collected system information, such as:

  • IP addresses and device identifiers
  • Browser type and operating system
  • Log files and usage patterns
  • Network configuration and performance metrics

Usage Data

Information about how you use our services:

  • Service interaction and feature utilization
  • Time stamps and session duration
  • Performance metrics and error reports
  • Support requests and communication history